1300 132 514

Home Design Plus Delivery Terms and Conditions

Delivery Terms and Conditions - IMPORTANT points, please read carefully: 

 

Please click on the link to view the Collection sites in Australia

 

Shipping and Handling

 

Faulty/ Damaged items

Unfortunately items can be damaged in transit. We ask for photos via email so we can organise a speedy replacement.

Damages after delivery will be considered under our warranty procedures.

Returns/ exchanges

We do not refund for change of mind however we are happy to exchange providing the below;

  • It is within 7 days

  • The items are undamaged

  • The items are still in the original, unmarked packaging

3 hours’ notice is required if you wish to return items to our warehouse.

Please ring us on 0421 444 373 to advise us of your intention.
For items that have been delivered, please contact us to arrange for a return delivery.

This will incur additional charges.

 

Delivery procedures: Delivery Charges Apply

We use M3 Logistics for our delivery requirements.

All deliveries are to your front door only.

  • Our deliver company cannot deliver to PO BOXES. Please ensure that a street address is provided or your order will be delayed. 

  • M3 Logistics will contact you to book in your delivery. Someone must be on site to take delivery.

  • The driver will make a courtesy call one hour upon approach to the requested address.

  • As all deliveries need to be signed for, we will be unable to leave your items unattended, if no one can take collection they will be returned to the distribution centre. Someone will contact you to arrange a further delivery date.

    This will be an additional delivery charge.

  • By signing the consignment note, the customer is agreeing that the goods have been received and are in good order and condition. 

 

Incorrect Colour: Should the customer receive an item and it is not the colour they ordered, the customer must reject the delivery/ collection. If this occurs later due to not checking the item when it was delivered - a second delivery fee will be charged for the replacement item to be sent.

 

Collection from our Blacktown Warehouse: Handling charges apply

We require 3 hours’ notice should you choose to collect your item.

On receiving the goods please check the packaging and product to ensure it is in good order. If the goods are damaged the customer should not take the items and a replacement will be organised.

Please note that due to the fragile nature of our items we cannot be responsible for the item once it has been accepted in good order so it is imperative that you check the goods before accepting them.

By purchasing from our website you are agreeing to the above terms and conditions including the payment of the necessary pick-up/delivery fees indicated above.

 

Summary

If the product or the packaging is damaged, what steps should I follow?

If the items are damaged, please take photos and contact HomeDesignPlus immediately.

We will either organise a replacement or discuss our warranty produces.


If an accessory or an item is missing, what steps should I follow?

The same policy applies, if the customer checks and realises there is an accessory or part missing they should contact HomeDesignPlus to advise.

Please advise as soon as possible so we can send out the missing item to be with the items you have already taken collection of.

 

If you require any further information on our terms and conditions above, please contact us.

 





If you have any questions please contact us on 1300 132 514 ( Commercial enquiry) - 0421 444 373 or logistics@prodigg.com.au (Delivery / Pick Up enquiry) Monday - Friday, 9am - 5pm.

or fill in the form below.

Home Design Plus (Head Office)

37 Bessemer St, Blacktown 

NSW 2148 - Australia 

Phone: 1300 132 514

Prodigg Asia Pacific PTY LTD trading as Home Design Plus.- ABN 88129895076

Contact Us

Address

  • Address Showroom :

    37 Bessemer Street

    Blacktown

    NSW 2148

  • Commercial Enquiry :

    1300 132 514

  • Pick Up - Delivery Enquiry :

    02 98 54 60 80

  • email : info@homedesignplus.com.au

 

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