IMPORTANT points that you need to know:

Shipping and Handling

All products will be dispatched from our Sydney warehouse once we have received payment. After dispatch, shipping times will be advised by our customer service team.

Out of stock items can be purchased and we will quote delivery times upon receipt of your order. Delivery time for out of stock items can sometimes be delayed due to changes in shipping schedules, dock strikes, container x-rays, carrier delays and overseas suppliers changing dates and customs inspections. The dates are estimates only and we apologize in advance for any delays that may be experienced.

All deliveries are inside your front door only. For heavy or bulky items you may need help to carry the furniture to your desired location, it is essential that this be mentioned at the time of purchase and we will need to give you a quote for the additional service.

We provide an unconditional return policy on all products purchased from our website - sight unseen. If for any reason you are not satisfied, please return it in its original, unmarked condition and packaging within 7 days for a full refund (shipping charge is not refundable). Unwanted items can be returned to the following address:

Unit 1
11-21 Forge St
Blacktown
NSW 2148

2 hours notice is required if you wish to return items to our warehouse. Please ring us on 1300 946230 to advise us of your intention.
Items that have been delivered, please contact us to arrange for a return delivery.

If the product or the packaging is damaged, what steps must the addressee follow? When the customer receives the goods they must check the packaging and product to ensure it is in good order. If the goods are damaged the customer should reject the delivery. The driver will then return with the goods back to the depot in their original packaging. The customer should indicate on the consignment note the reason for rejecting the delivery (i.e. what was damaged). The goods will be inspected by the warehouse supervisor, Home Design Plus will be notified and a replacement product will be sent out.

Once the customer accepts the products in good order (by signing the consignment note) any damage is NO longer the responsibility of Home Design Plus.
Should the customer realise after signing for the product that it is damaged they can contact Home design Plus Customer Service and advise them of the situation.  Each case will be considered on a case by case basis and Home Design Plus will try to provide a solution to the customer.  Please note that due to the fragile nature of our items we cannot be responsible for the item once it has been accepted in good order so it is imperative that you check the goods before accepting them.

If an accessory or an item is missing, what steps must the addressee follow?

The same policy applies, if the customer checks and realises there is an accessory or part missing they should write this on the consignment note, and contact Home Design Plus to advise them of this. The customer should keep the delivery however (not return it). The missing part will then be sent to the customer.

Incorrect Colour:

Should the customer receive an item and it is not the colour they ordered the customer must reject the delivery and make a note on the delivery sheet as to why the delivery has been rejected. If the customer later realises the colour is incorrect – due to not checking the item when it was delivered - a second delivery fee will be charged for the replacement item to be sent.

If the customer realises after the driver has left, they must contact Customer service to arrange another delivery.

If nobody is present for the delivery appointment, what are the consequences?

If nobody is present at the delivery point the driver will leave a calling card with a telephone number, so the customer can contact and arrange another delivery time At no time will the driver leave the product when no-one is home.

Please Note: Delivery procedures are:

1. Our customer service staff will contact the customer and make arrangement for delivery date.
2. Customer service will provide the customer with their Telephone number, so the customer can call after 8:30 am and be give an approximate time AM or PM delivery.
3. Moreover the driver will contact the customer a minimum of one hour before the delivery time to confirm the latter.
4. If after the above procedures have been followed and if the driver arrives at the delivery address and no-one is home, then the driver will mark on the paperwork “Futile trip”. This means that we will have to charge the customer for a second delivery.
5. Our process above reduces the non delivery.
6. Our deliver men cannot deliver to PO BOXES. Please ensure that a street address is provided or your order will be delayed.
7. As all deliveries need to be signed for, we will be unable to leave your furniture and it will be returned to the distribution centre. Someone will contact you to arrange a further delivery date. This will be an additional extra delivery charge.
8. By signing the consignmnet note the customer is agreeing that the goods have been received in good order & Condition.  Once an item is signe for any damage is no longer the responsiblity of Home Design Plus.

Pick up from our Blacktown Warehouse:

We require a two hour notice period should you chose to pick up your item. Please contact us to advise us of an intended pick up so they can prepare the item. When the customer receives the goods they must check the packaging and product to ensure it is in good order. If the goods are damaged the customer should not take the item from the warehouse. If there is another item in stock the warehouse will immediately replace the item. If the item is no longer in stock please contact HD+ to make an alternative arrangement.

Should the customer realise after signing for the product that it is damaged they can contact Home design Plus Customer Service and advise them of the situation.  Each case will be considered on a case by case basis and Home Design Plus will try to provide a solution to the customer.  Please note that due to the fragile nature of our items we cannot be responsible for the item once it has been accepted in good order so it is imperative that you check the goods before accepting them.

Incorrect Colour: Should the customer collect an item and it is not the colour they ordered the customer must reject the item. A replacement item in the correct colour will immediately be dispatched by the warehouse.

By purchasing from our website you are agreeing to the above terms and conditions including the payment of the necessary pick-up/delivery fees indicated above.